Truesdell Animal Care Hospital and Clinic

Meet Our Team

Our approach to veterinary care is quite different from other practices in the Madison and Sun Prairie area. While we offer top-notch medical services in a state-of-the-art facility, it's how we deliver our care that sets us apart. We believe that bedside manner isn't something only reserved for human patients. That's why cuddles, snuggles, chin scratches and treats are part of our everyday interactions.

Jacy Steele

DVM & Medical Director

Dr. Jacy Steele always knew she wanted to be a veterinarian. Since she was a small child, she's felt a love of and natural connection to animals. Her first job at the age of 16 was working in the kennel at her local veterinary hospital, and as a young adult she developed a passion for helping animals while having the opportunity to work with cattle, monkeys, and zoo animals. Today, Dr. Steele is a Doctor of Veterinary Medicine and the Medical Director at Truesdell Animal Care Hospital and Clinic.

In 2010, Dr. Steele earned her Doctor of Veterinary Medicine degree from the University of Wisconsin - Madison, as well as her Master of Public Health from the University of Minnesota - Twin Cities. She also completed an emergency internship program at Wisconsin Veterinary Referral Center in Waukesha, WI.

Dr. Steele has always had a growing interest in pain management, and considers veterinary surgery as her area of expertise. Since 2010, she has worked in emergency medicine, handling more urgent and critical diseases. Dr. Steele finds fulfillment in working with her clients to keep them involved in the care and medical management of their special pets, and is eager to begin forming lasting relationships with the clients and patients at Truesdell.

Originally from Rochester, MN, Dr. Steele currently resides in the Madison area with her husband Ed, two children, and black Labrador, Luna. When she is not practicing high-quality veterinary medicine, Dr. Steele enjoys doing anything outside; hiking, swimming, and chasing her kids!

Marina Regalado


Dr. Marina Regalado is an Associate Veterinarian at Truesdell Animal Care Hospital and Clinic. She graduated from the University of Florida, with a Dual Bachelor of Science in Animal Sciences and Food Sciences & Human Nutrition in 2011. She then went on to earn her Doctorate of Veterinary Medicine from Cornell University in 2016 where she pursued a small animal and exotics concentration. Her areas of professional interest include behavioral medicine, soft tissue surgery, and pain management.

Dr. Regalado began working in the veterinary industry in 2007 as a cage cleaner, while performing in-house fecal floats. She was inspired to become a veterinarian after her love of animals (especially cats!) and a passion for science and learning new things. Ever since she was just 5 years old, she knew veterinary medicine was the field for her. Dr. Regalado says the best part of being a veterinarian is helping animals better communicate with their owners. She enjoys determining the cause for a limp or a down disposition, detecting abnormalities in a timely fashion, and working with owners to improve the lives of their pets.

Growing up in Altamonte Springs, a suburb of Orlando, she currently resides in Madison, WI with her wife Caroline, and two children, Calvin and Spencer. They also share a home with two cats, Alabama and Bagheera, along with a ball python snake, Pythagoras. When she is not practicing veterinary care, she loves to read, cross stitch, and play video games. A fun fact about Dr. Regalado is that she has a knack for memorizing movie dialogue and can recite most of the classic Disney movies line for line!

Heide Meier

Associate DVM

Dr. Heide Meier has known that she would become a veterinarian since she was very young. In the first grade, she wrote an autobiography that declared she would be an animal doctor when she grew up. Dr. Meier has always had a natural kinship with animals, and she feels that her work as a veterinarian is much more than a job. It's truly her calling!

Dr. Meier grew up in Palatine, Illinois. She began her veterinary career at the age of 15, when she signed up as a kennel worker at a local animal hospital. A year later, she became an assistant at another clinic where she continued to work throughout her undergraduate years at the University of Illinois in Champaign-Urbana, Illinois. She attended veterinary school at the University and received her DVM degree in 1993. She worked in small animal practices in Minnesota, Illinois, and Oklahoma prior to moving to Wisconsin. She was also an associate professor at Oklahoma State University's College of Veterinary Medicine.

Dr. Meier began as an Associate Veterinarian here at Truesdell Animal Care Hospital and Clinic in August of 2004. She enjoys the fast pace of her work. The most fulfilling part of her job is the relationships she has developed with clients over the years and the care she can give their pets.

Dr. Meier lives with her husband Bill, their son Christian, and her mother-in-law, Janet. Their pets are a Giant Schnauzer named Merida, an English Labrador Retriever named Tank, three rescued orange and white long-haired cats named Hans, Frans, and Tag-A-Long, and an African Grey parrot named Boo Boo.

Outside of work, Dr. Meier enjoys spending time with her family, watching her son play soccer, outdoor activities, walking her dogs, and reading the Bible.

Susan Jeffrey

Associate DVM

Dr. Susan Jeffrey's father was a pathologist and the county coroner, and her mother was a nurse. She's been exposed to the medical field since she was young. As Dr. Jeffrey grew older, she realized becoming a veterinarian was the perfect way to combine her medical interests with her adoration of animals.

Born in Pennsylvania, Dr. Jeffrey grew up in Ohio with her parents and a wide assortment of pets. She attended the College of Wooster for her undergraduate studies, and earned her veterinary degree from the University of Wisconsin-Madison. Dr. Jeffrey also holds a Master's of Science degree from the Ohio State University.

In 2013, Dr. Jeffrey and her family returned to Madison from Buffalo, New York where Dr. Jeffrey began searching for an AAHA-accredited animal hospital. Truesdell Animal Care Hospital and Clinic was the perfect fit! Dr. Jeffrey's professional interests include feline medicine, dentistry, and preventative care.

Dr. Jeffrey, her husband, and tween daughter and share their home with three cats, Daisy, Chubbs, and Ginger, as well as Simon, their French Bulldog. When she isn't spending time with her family or tending to the needs of pets around the clinic, Dr. Jeffrey is a passionate Scottish Highland dancer. She's won many awards, is a member of the British Association of Teachers of Dancing (BATD), and even performed at Disney World's Epcot Center!

Jackie Koepke

Associate DVM

Dr. Jackie Koepke joined Truesdell Animal Care Hospital and Clinic as an Associate Veterinarian in February 2017. Dr. Jackie has a gift for high-quality veterinary medicine, and has a special place in her heart for felines. Recently, Dr. Jackie also began expanding her expertise to pocket pets.

A friendly Wisconsin native, Dr. Jackie is an enthusiastic veterinary professional committed to the complete wellness of her patients. She grew up in Rosendale before attending the University of Wisconsin-Oshkosh for her Bachelor's degree in Biology. Inspired to pursue a career in the veterinary field, Dr. Jackie obtained her Doctor of Veterinary Medicine from the University of Wisconsin-Madison in 2014. Immediately following graduation, Dr. Jackie accepted her first full-time position as an Associate Veterinarian offering primary care and 24/7/365 emergency services in Ripon, Wisconsin.

After practicing excellent client service and high-quality patient care in Ripon, Dr. Jackie became a Small Animal General Practitioner and Urgent Care Clinician in Fitchburg, Wisconsin. Dr. Jackie enjoys the fast-paced hospital environment and the everyday interactions with her clients and their pets. Dr. Jackie's areas of professional interest include soft-tissue surgery and dentistry. Above all, she is a feline enthusiast who enjoys keeping cats happy and healthy while supporting the owners who love them.

Adopted is the best 'breed' Dr. Jackie has ever met. At home, she is the pet parent of two, long-haired cats, Foxie and Gardetto. One of her feline family members believes he is a dog, while the other has classic cattitude. They can't do any impressive tricks, but she loves them anyway!

Dr. Jackie embraces a healthy, active lifestyle philosophy. In her free time, she plays competitive volleyball and participates in a variety of workout programs. She also has been trying her hand at cooking and exploring new, delicious recipes.

Rachael Gortowski

Associate DVM

Dr. Rachael Gortowski is an Associate Veterinarian at Truesdell Animal Care Hospital and Clinic. She began working in the veterinary field in 2005 in the medical and behavorial department at a local shelter. Dr. Gortowski then went on to earn her Bachelors of Animal Science from the University of Illinois in 2011, and her Doctorate of Veterinary Medicine from Kansas State University in 2016. She worked extensively in swine research during her undergrad years, while also training at Plum Island Animal Disease Center during veterinary school. Dr. Gortowski also worked in mixed animal clinics in Wyoming for a year post graduation, as well as Evansville, WI. Dr. Gortowski says she loves helping animals achieve the happiest and healthiest life they can, while getting to meet the wonderful people and families on a daily basis.

Originally from Rockford, IL area, Dr. Gortowski currently resides in an old country farmhouse in Evansville with her fiance, Cody. They share a home with their two dogs, Tucker and Chance, two cats, Sebastian and Poncho, ferret, Sage, two geckos, P.​J and Callie, and approximately 30 fish! When Dr. Gortowski is not caring for animals, she enjoys writing to her pen pals, crochet, reading, running, gardening, kayaking, and camping. A fun fact about Dr. Gortowski is that she planted a 30-tree fruit orchard in her yard!

In addition to her veterinary career, Dr. Gortowski has also volunteered with Big Brothers Big Sisters, CASA, her local animal shelter, and a nursing home through Volunteer Illini Projects. Most recently, she has volunteered as the Rock County Fair veterinarian and as a speaker with 21st Century Careers.


Practice Manager

Andy joined Truesdell Animal Care Hospital as Practice Manager. He is married to his beautiful wife Melanie and has a daughter and currently lives in Lake Mills, WI. They have a love of dachshunds and have rescued 4 over the years. They currently have a red dachshund named "Bella" and volunteer as much as possible at humane societies and other animal based events.

Andy is an avid Bruce Springsteen fan and has seen him in concert over 50 times! In his free time he enjoys cooking and golf.

Andy came out of retirement for his role at Truesdell and his goals for the clinic and the team include: quality free-fear medicine, integrity on all levels, community and fun.


Lead Certified Veterinary Technician

Lindsey is a Lead Certified Veterinary Technician with over five years of experience in the veterinary field. Working alongside the Truesdell family keeps Lindsey inspired and motivated to continue her passion for helping animals with superior care and respect. Growing up, Lindsey's first pet was a Chinchilla named Cody, but she thanks her first dog Joey for sparking her interest in animal medicine.

Rescue is Lindsey's favorite breed, and she currently has a forever friend named Marlo, who she rescued, saved and helped become a silly, loyal and confident pup. Marlo can army crawl and Lindsey swears she can even say 'mama'! In her free time, Lindsey finds pleasure in live music, traveling, camping and hiking with dog Marlo.


Lead Certified Veterinary Technician

Stefanie's mother works as a Veterinary Assistant and Office Manager for a mixed-animal practice, and Stefanie knew that she wanted to follow in her footsteps. In high school, she made the decision to attend technical college to study animal care. Now, Stefanie gets to live her dream as a Lead Certified Veterinary Technician here at Truesdell Animal Care Hospital and Clinic!

Stefanie grew up in Stoughton, Wisconsin with her parents and a variety of pets. During high school, she gained experience by working as a kennel assistant in the practice her mother worked for, and eventually started assisting the technicians almost daily. After receiving her Veterinary Technician's degree in college, Stefanie passed her board exam and cared for pets at her mother's practice for another year.

In early 2015, Stefanie joined the team here at Truesdell Animal Care Hospital and Clinic to expand her knowledge, develop her skills, and work alongside other compassionate animal lovers like herself. Performing dental cleanings and viewing samples under the microscope are two of her favorite parts of the job.

Stefanie lives with her boyfriend, Chris, and their two roommates. She has two cats of her own, Teddy and Marlin, as well as a horse named Elvis and a miniature donkey named Rosie. Stefanie rides Elvis in the 4-H program, and they've even won showing championships at local fairs!


Certified Veterinary Technician

Jen studied at MATC and received her CVT degree in 1999. Since she was little she knew she wanted to work with and care for animals and she has realized and lived that dream for the last 20yrs. She has a 10yr old yellow Lab named Soap and 13yr old Lab mix named Patty. Soap is the glue that holds the family together and Patty is the one who like to stirs things up. She lives in Deforest with her pups and her two teenage sons. She enjoys reading, scrapbooking, hiking and biking and playing basketball with her boys.


Certified Veterinary Technician

Chelsea is a Certified Veterinary Technician with 3 years of experience in the veterinary field, but she has been working with animals for most of her life. Chelsea has had a passion for animals from a young age. From the moment she could read, she had her nose buried in encyclopedias and any animal-related book she could get her hands on! Growing up in the Chicago suburbs, Chelsea started volunteering for wildlife centers, animal shelters, and rescues when she was in elementary school, knowing from an early age that she would pursue a career in veterinary medicine. As a kid, she kept fish, turtles, and frogs and enjoyed hiking with her family dogs.

She attended Southern Illinois University and achieved her Bachelor of Science degree before moving to Madison to attend Madison College’s Veterinary Technician program. Chelsea graduated with the first hybrid class of the program in 2020 with an Associate degree before receiving her certification.

While attending SIU, Chelsea discovered her love for pocket pets when she adopted a Syrian hamster named Rosie. Over the years, Chelsea’s furry (and scaly!) family grew and she now cares for guinea pigs,  chinchillas, rats, a hedgehog, a Honduran milksnake, aquariums, and dogs, named Tux & Lily, with her husband Steven.

Chelsea’s special interests include companion animal nutrition and exotic animal care. She spends most of her free time hanging out with her “personal zoo,” playing violin, hiking & rock climbing at Devil’s lake, and snowboarding.


Certified Veterinary Technician

Jessi has always loved animals and being in the medicine/health care field allows her to do something that inspires her. Jessi's dream is to open up a rescue for stray and homeless animals.

Jessi has four fur babies that are all rescues. Her three cats are Salem, Binx and Nellie and she also has a dog named Lincoln and is always looking for more rescues! She love warm weather and being outside as much as possible! Another passion of her is make-up.


Certified Veterinary Technician

Bio coming soon!


Inventory Manager

Molly grew up on a farm in rural Minnesota, where a love of animals was instilled in her from an early age. For as long as she can remember, she's wanted to enhance the lives of animals and expand her own knowledge of animal medicine.

Molly has worked in various veterinary clinics and animal shelters, and also completed a 12-week internship at a zoo. Since moving to this area, she had always heard about Truesdell Animal Care Hospital and Clinic's stellar reputation; in the summer of 2014, she was able to join the team as a Client Services Specialist! In 2021, Molly became our Inventory Manager. She's thrilled to be able to work alongside other animal lovers all day long, and is particularly passionate about educating clients on medical and behavioral topics.

Molly lives in Madison with her husband, Adam. Together they have three dogs and a bearded dragon. Ruthie is a playful German wirehaired pointer, Fern and Penny are both rescued Chihuahuas and Irwin is a bearded dragon who loves blueberries and sunshine.

In her time away from the clinic, Molly loves working with exotic animals, traveling, being outdoors, and spending time with family and friends.


Veterinary Assistant

Bio coming soon!


Client Services Specialist

After working at her local humane society all through high school, Naomi knew that she wanted to attend UW Madison for the Veterinary Medicine Program and continue working in animal care in the process. Before she began her work towards an Animal Sciences degree at Madison, Naomi held a kennel assistant position, followed by a veterinary assistant position where she was consistently learning all the angles of veterinary medicine.

As a Client Service Specialist here at Truesdell, Naomi enjoys working directly with pet parents to ensure the best care for their furry family members. She is especially passionate about educating owners of the importance of preventative care for their animals and works hard to apply her education to her conversations with clients.

In the little free-time Naomi gets with her busy schedule, she enjoys spending time with her spunky kitten Marty, has fun cooking and discovering new recipes, and loves traveling when she gets the chance.


Client Services Specialist

Bethany has loved animals from a young age and grew up with a Calico cat named Poochie and two Golden Retrievers, Ginger and Jack. She grew up at a summer camp that had its own nature center which included all kinds of animals from owls and turtles to snakes, birds and even tarantulas! Growing up with nature as her backyard fueled her love of animals even more and she landed her first job at a veterinary clinic in her hometown of Dodgeville, WI.

For the past 6 years, Bethany has been a Client Service Coordinator for another vet clinic but when she learned about Truesdell Animal Care, she jumped at the first chance to work there as a Client Services Specialist! It was the best decision, and she is so excited to work with a dedicated team who are passionate about animals! She has worked in human and animal health care for the past 16 years ranging from medical records to birth certificates in a maternity ward and even worked for the DNR at a State Park for 14 summers.

Bethany and her husband Ian have two wonderful children, Naima and Xavian, and share their home with 3 cuddly cats, Turbo the Tuxedo, Autumn the Tabby and Ziva the Torti. During her free time, she enjoys spending time with her kids, camping and spending time outdoors, music, traveling, home DIY projects, cooking and grilling out any chance she gets.


Client Services Specialist

Aubree enjoys helping clients (human or animals) and has been working in healthcare for over five years. She loves having animals in her life and is passionate about helping others and fulfilling lives. Aubree grew up in Potosi, WI and went to school at UW-Platteville for Health Promotions. She lives in Madison with her boyfriend, Will and they have a torti kitty named Francesca (aka Franklin or Frank). She is six years old and their sweet baby angel. Outside of work Aubree loves to go on road trips, go camping or really anything outdoors and being active. She also enjoys cooking and checking out new/fun places in her neighborhood and around Madison.


Client Services Representative

Austin has always had an affinity for animals. His desire to learn as much as he could about them drew him to the veterinary field. He grew up in Genoa, Illinois but currently resides in Madison. In his free time he likes to play video games, Dungeons + Dragons, Cooking and watching Anime.


Surgical Assistant

Terry has always loved animals and has always felt a connection to creatures, big and small. She once came home with a 3 legged turtle! She grew up in Chicago, and has lived in Iowa, Missouri and finally settled down in Madison which she absolutely loves.

Terry has a married daughter, Briana, and is guardian for her brother who has Down Syndrome. She has 2 fur babies: Sage, a feisty 10 year-old feline, who talks up a storm and Griffin, an 8 year-old Blue Heeler/Pittie boy, who loves blueberries and carrots. She also has a grand-fur baby named Dany who is 80 pounds of fun!

Besides being a mom, and teacher, Terry is an artist. She works primarily with ink, acrylics and watercolors! She also loves to read books!

H Due

Certified Veterinary Technician

H feels feel like veterinary medicine chose them. They have always loved animals and were always bringing them home as a kid. Born in Mauston, WI, H has lived in Madison for 11+ years as well as 3 years in Milwaukee. H married their wife Megan last year.

Their pets consist of Doodles (cat), Nora (earless cat), Matilda Rae (3 legged pittie), Jelly (one-eyed shih tzu), Laney (guinea pig), Chai, Pete, Seven (crested geckos), Angus Beef (leopard gecko), Sullivan (bearded dragon), Cornflake (betta) and a ton of aquatic snails!

H's hobbies include video games and chilling at home.


Veterinary Assistant

Savannah has been passionate about animals ever since she was a child. Her fascination grew into a desire to help and care for animals in her career. Savannah lives in Evansville, WI, a small town right outside of Madison, with her two beautiful kittens, Harley and Stella. Savannah’s family as a whole has three dogs and one other cat. She loves to spend her free time with her pets, friends, and family. Savannah also enjoys outdoor activities such as camping, swimming, hiking, and boating.

Join the Truesdell Animal Care Hospital and Clinic Family Today!

Just minutes from downtown Madison, Truesdell Animal Care Hospital and Clinic is located 5 miles from city center off of US-51.

Phone: 608.244.2555

  • Monday: 7:30 AM - 6:00 PM
  • Tuesday: 7:30 AM - 6:00 PM
  • Wednesday: 7:30 AM - 6:00 PM
  • Thursday: 7:30 AM - 6:00 PM
  • Friday: 7:30 AM - 5:30 PM
  • Saturday: 8:00 AM - 12:00 PM
  • Sunday: Closed