Truesdell Animal Care Hospital and Clinic

Meet Our Team

Our approach to veterinary care is quite different from other practices in the Madison and Sun Prairie area. While we offer top-notch medical services in a state-of-the-art facility, it's how we deliver our care that sets us apart. We believe that bedside manner isn't something only reserved for human patients. That's why cuddles, snuggles, chin scratches and treats are part of our everyday interactions.

Jacy Steele

DVM & Medical Director

Dr. Jacy Steele always knew she wanted to be a veterinarian. Since she was a small child, she's felt a love of and natural connection to animals. Her first job at the age of 16 was working in the kennel at her local veterinary hospital, and as a young adult she developed a passion for helping animals while having the opportunity to work with cattle, monkeys, and zoo animals. Today, Dr. Steele is a Doctor of Veterinary Medicine and the Medical Director at Truesdell Animal Care Hospital and Clinic.

In 2010, Dr. Steele earned her Doctor of Veterinary Medicine degree from the University of Wisconsin - Madison, as well as her Master of Public Health from the University of Minnesota - Twin Cities. She also completed an emergency internship program at Wisconsin Veterinary Referral Center in Waukesha, WI.

Dr. Steele has always had a growing interest in pain management, and considers veterinary surgery as her area of expertise. Since 2010, she has worked in emergency medicine, handling more urgent and critical diseases. Dr. Steele finds fulfillment in working with her clients to keep them involved in the care and medical management of their special pets, and is eager to begin forming lasting relationships with the clients and patients at Truesdell.

Originally from Rochester, MN, Dr. Steele currently resides in the Madison area with her husband Ed, two children, and black Labrador, Luna. When she is not practicing high-quality veterinary medicine, Dr. Steele enjoys doing anything outside; hiking, swimming, and chasing her kids!

Heide Meier

Associate DVM

Dr. Heide Meier has known that she would become a veterinarian since she was very young. In the first grade, she wrote an autobiography that declared she would be an animal doctor when she grew up. Dr. Meier has always had a natural kinship with animals, and she feels that her work as a veterinarian is much more than a job. It's truly her calling!

Dr. Meier grew up in Palatine, Illinois. She began her veterinary career at the age of 15, when she signed up as a kennel worker at a local animal hospital. A year later, she became an assistant at another clinic where she continued to work throughout her undergraduate years at the University of Illinois in Champaign-Urbana, Illinois. She attended veterinary school at the University and received her DVM degree in 1993. She worked in small animal practices in Minnesota, Illinois, and Oklahoma prior to moving to Wisconsin. She was also an associate professor at Oklahoma State University's College of Veterinary Medicine.

Dr. Meier began as an Associate Veterinarian here at Truesdell Animal Care Hospital and Clinic in August of 2004. She enjoys the fast pace of her work. The most fulfilling part of her job is the relationships she has developed with clients over the years and the care she can give their pets.

Dr. Meier lives with her husband Bill, their son Christian, and her mother-in-law, Janet. Their pets are a Giant Schnauzer named Merida, an English Labrador Retriever named Tank, three rescued orange and white long-haired cats named Hans, Frans, and Tag-A-Long, and an African Grey parrot named Boo Boo.

Outside of work, Dr. Meier enjoys spending time with her family, watching her son play soccer, outdoor activities, walking her dogs, and reading the Bible.

Susan Jeffrey

Associate DVM

Dr. Susan Jeffrey's father was a pathologist and the county coroner, and her mother was a nurse. She's been exposed to the medical field since she was young. As Dr. Jeffrey grew older, she realized becoming a veterinarian was the perfect way to combine her medical interests with her adoration of animals.

Born in Pennsylvania, Dr. Jeffrey grew up in Ohio with her parents and a wide assortment of pets. She attended the College of Wooster for her undergraduate studies, and earned her veterinary degree from the University of Wisconsin-Madison. Dr. Jeffrey also holds a Master's of Science degree from the Ohio State University.

In 2013, Dr. Jeffrey and her family returned to Madison from Buffalo, New York where Dr. Jeffrey began searching for an AAHA-accredited animal hospital. Truesdell Animal Care Hospital and Clinic was the perfect fit! Dr. Jeffrey's professional interests include feline medicine, dentistry, and preventative care.

Dr. Jeffrey, her husband, and tween daughter and share their home with three cats, Daisy, Chubbs, and Ginger, as well as Simon, their French Bulldog. When she isn't spending time with her family or tending to the needs of pets around the clinic, Dr. Jeffrey is a passionate Scottish Highland dancer. She's won many awards, is a member of the British Association of Teachers of Dancing (BATD), and even performed at Disney World's Epcot Center!

Jackie Koepke

Associate DVM

Dr. Jackie Koepke joined Truesdell Animal Care Hospital and Clinic as an Associate Veterinarian in February 2017. Dr. Jackie has a gift for high-quality veterinary medicine, and has a special place in her heart for felines. Recently, Dr. Jackie also began expanding her expertise to pocket pets.

A friendly Wisconsin native, Dr. Jackie is an enthusiastic veterinary professional committed to the complete wellness of her patients. She grew up in Rosendale before attending the University of Wisconsin-Oshkosh for her Bachelor's degree in Biology. Inspired to pursue a career in the veterinary field, Dr. Jackie obtained her Doctor of Veterinary Medicine from the University of Wisconsin-Madison in 2014. Immediately following graduation, Dr. Jackie accepted her first full-time position as an Associate Veterinarian offering primary care and 24/7/365 emergency services in Ripon, Wisconsin.

After practicing excellent client service and high-quality patient care in Ripon, Dr. Jackie became a Small Animal General Practitioner and Urgent Care Clinician in Fitchburg, Wisconsin. Dr. Jackie enjoys the fast-paced hospital environment and the everyday interactions with her clients and their pets. Dr. Jackie's areas of professional interest include soft-tissue surgery and dentistry. Above all, she is a feline enthusiast who enjoys keeping cats happy and healthy while supporting the owners who love them.

Adopted is the best 'breed' Dr. Jackie has ever met. At home, she is the pet parent of two, long-haired cats, Foxie and Gardetto. One of her feline family members believes he is a dog, while the other has classic cattitude. They can't do any impressive tricks, but she loves them anyway!

Dr. Jackie embraces a healthy, active lifestyle philosophy. In her free time, she plays competitive volleyball and participates in a variety of workout programs. She also has been trying her hand at cooking and exploring new, delicious recipes.


Hospital Manager & Certified Veterinary Technician

Having grown up around pets from a young age, Shauna has always felt a strong bond with animals. She never took for granted the unconditional love, loyalty, and happiness that pets provide; now, she gets to give something back by working as the Hospital Manager and one of Truesdell Animal Care Hospital and Clinic's Veterinary Technicians!

A Madison native, Shauna attended the University of Wisconsin at Whitewater before signing up for Madison College's Veterinary Technician program. After graduating in 2008, she started her veterinary career at a local small-animal practice, where she remained for the next four years and gained invaluable hands-on experience. When the time came to look for a larger practice with more in-house diagnostics and a larger client capacity, Shauna began searching for other clinics. She found just what she was looking for in the Truesdell Animal Care Hospital and Clinic team. She's been a Technician here since the fall of 2012 and has special interests in feline nutrition and behavior. Cats are such complex creatures, and Shauna never tires of learning about them! She's also fond of assisting the doctors in surgery. Outside of work, Shauna enjoys camping, crafting, knitting and crocheting, baking, and gardening. She planted her first vegetable garden just last year, and plans on expanding it as soon as possible. Shauna and her husband, Clint, share their home with four pets: Marla, a playful mixed-breed dog, and three mischievous cats named Winston, Turkleton, and Cali.


Certified Veterinary Technician

Lindsey is a Certified Veterinary Technician with over five years of experience in the veterinary field. Working alongside the Truesdell family keeps Lindsey inspired and motivated to continue her passion for helping animals with superior care and respect. Growing up, Lindsey's first pet was a Chinchilla named Cody, but she thanks her first dog Joey for sparking her interest in animal medicine.

Rescue is Lindsey's favorite breed, and she currently has a forever friend named Marlo, who she rescued, saved and helped become a silly, loyal and confident pup. Marlo can army crawl and Lindsey swears she can even say 'mama'! In her free time, Lindsey finds pleasure in live music, traveling, camping and hiking with dog Marlo.


Certified Veterinary Technician

Stefanie's mother works as a Veterinary Assistant and Office Manager for a mixed-animal practice, and Stefanie knew that she wanted to follow in her footsteps. In high school, she made the decision to attend technical college to study animal care. Now, Stefanie gets to live her dream as a Certified Veterinary Technician here at Truesdell Animal Care Hospital and Clinic!

Stefanie grew up in Stoughton, Wisconsin with her parents and a variety of pets. During high school, she gained experience by working as a kennel assistant in the practice her mother worked for, and eventually started assisting the technicians almost daily. After receiving her Veterinary Technician's degree in college, Stefanie passed her board exam and cared for pets at her mother's practice for another year.

In early 2015, Stefanie joined the team here at Truesdell Animal Care Hospital and Clinic to expand her knowledge, develop her skills, and work alongside other compassionate animal lovers like herself. Performing dental cleanings and viewing samples under the microscope are two of her favorite parts of the job.

Stefanie lives with her boyfriend, Chris, and their two roommates. She has two cats of her own, Teddy and Marlin, as well as a horse named Elvis and a miniature donkey named Rosie. Stefanie rides Elvis in the 4-H program, and they've even won showing championships at local fairs!


Certified Veterinary Technician

Jill is a certified veterinary technician (CVT) that has been with Truesdell Animal Care Hospital since 2011. Jill originally started as a receptionist, but quickly learned that she wanted to be more involved with patient care. Already holding a bachelor's degree, Jill went back to school and earned her associate's degree in veterinary technology. She was hired on as a CVT at Truesdell shortly thereafter and hasn't looked back.

Outside of work, Jill remains overwhelmingly busy with her own animals. She and her husband have a hobby farm outside of Madison that is constantly expanding. Aside from her two great danes, Jill has a horse, 5 miniature cows, 2 pygmy goats, a llama, a pot-bellied pig, a barn kitty, guinea fowl, chickens, and more! Having so many animals leaves little time for other activities, but taking care of the farm is truly a labor of love.

At the hospital, Jill enjoys clinical pathology, particularly hematology and exfoliative cytology. She is also a strong advocate for physical rehabilitation and appropriate pain management. She is a member of the International Veterinary Academy of Pain Management, and is committed to keeping her patients comfortable and active for as long as possible.


Certified Veterinary Technician

Jenni has known she wanted to work with animals since reading James Herriott's veterinary stories as a child. During high school, Jenni's mother showed her a newspaper clipping about the veterinary technician profession, and Jenni realized it was exactly what she'd been looking for!

Jenni is a Madison native and attended Madison Area Technical College to receive her Veterinary Technician's certification. She first started here at the clinic while still in school in 2001. Laboratory work is a special favorite of hers, but nothing pleases her more than swapping fun pet stories with clients!

Jenni and her husband Chris have two wonderful sons, Cullen and Cian, who are heavily involved in sports and also enjoy video games, bowling, music, camping, and fishing. The family shares their home with Derryl the cat and a hamster named Samster.


Certified Veterinary Technician

Jen is a true animal lover who was born and raised in the Chicago suburbs. Jen is a Certified Veterinary Technician who earned her certification at Bel-Rea Institute of Animal Technology in Colorado and currently has over 15 years of experience in the veterinary field.

At home, Jen is a proud pet parent of Buddy, a black lab, and two cats, Kitty and Casper. Her first pet, Pee-Wee, was a happy and healthy feline who lived to be 22 years old!

When Jen is not caring for animals at Truesdell Animal Care, she enjoys yoga, kayaking, and kicking back and watching Star Wars.


Certified Veterinary Assistant

Hope has known she wanted to work with animals since she was very young. She even recalls printing a fake veterinarian's degree and showing it off to anyone within earshot! Fortunately, Hope has been able to join the ranks of real-life veterinary professionals - she's a Certified Veterinary Assistant here at Truesdell Animal Care Hospital and Clinic.

Hope grew up in Melbourne, Florida with her parents, twin sister, and brother. It was there that her veterinary career began; she started as a kennel assistant at a local boarding facility before deciding to follow her dream of becoming a Veterinary Technician. She moved to Wisconsin for school, and knew that she wanted to continue her work in animal care during her studies. Hope signed on as a Client Services Specialist here at the hospital, where she enjoys learning something new every day from the talented and compassionate staff members around her. When she has time between her busy school and work schedules, Hope enjoys trying new foods, going fishing with her father, and spending time with her dog and three cats. Her oldest feline, Pounce, is incredibly sassy and insists on drinking water out of a glass, complete with ice cubes!


Client Services Specialist

Molly grew up on a farm in rural Minnesota, where a love of animals was instilled in her from an early age. For as long as she can remember, she's wanted to enhance the lives of animals and expand her own knowledge of animal medicine.

Molly has worked in various veterinary clinics and animal shelters, and also completed a 12-week internship at a zoo. Since moving to this area, she had always heard about Truesdell Animal Care Hospital and Clinic's stellar reputation; in the summer of 2014, she was able to join the team as a Client Services Specialist! She's thrilled to be able to work alongside other animal lovers all day long, and is particularly passionate about educating clients on medical and behavioral topics.

At home, Molly keeps several pets of her own. Ed is a sassy Flame Point Himalayan cat; Fern and Penny are rescued Chihuahuas; Ruthie is a playful German wirehair pointer; and bearded dragon Irwin loves blueberries and sunshine.

In her time away from the clinic, Molly loves studying and working with exotic animals, traveling, being outdoors, and spending time with family and friends.


Client Services Specialist

The first time she walked into Truesdell Animal Care Hospital and Clinic, Megan was struck by the friendly atmosphere and sense of positivity. She knew right away that she wanted to work here! Now, Megan serves the pets and animal owners of Madison daily as a Client Services Specialist.

When Megan started looking for a new career, she knew she would love a position that could satisfy her adoration of animals. After doing some research online, she discovered an opening here at the hospital. She jumped at the chance to start her animal-care career and hasn't looked back since. Megan's favorite part of the job is interacting closely with pets and their owners every day, and she's also very proud of the clinic's kitten-fostering program. Megan's parents live in Janesville, where she grew up, and Megan enjoys visiting with them often in her spare time. She also likes playing and watching sports, seeing movies, trying out new restaurants around town, and spending time with her large Goldendoodle, Marley, who brightens Megan's mood every single day.

Join the Truesdell Animal Care Hospital and Clinic Family Today!

Just minutes from downtown Madison, Truesdell Animal Care Hospital and Clinic is located 5 miles from city center off of US-51.

Phone: 608.244.2555


  • Monday: 7:30 AM - 6:00 PM
  • Tuesday: 7:30 AM - 6:00 PM
  • Wednesday: 7:30 AM - 6:00 PM
  • Thursday: 7:30 AM - 6:00 PM
  • Friday: 7:30 AM - 5:30 PM
  • Saturday: 8:00 AM - 12:00 PM
  • Sunday: Closed