Truesdell Animal Care Hospital and Clinic

Meet Our Team

Our approach to veterinary care is quite different from other practices in the Madison and Sun Prairie area. While we offer top-notch medical services in a state-of-the-art facility, it's how we deliver our care that sets us apart. We believe that bedside manner isn't something only reserved for human patients. That's why cuddles, snuggles, chin scratches and treats are part of our everyday interactions.

Jacy Steele

DVM & Medical Director

Dr. Jacy Steele always knew she wanted to be a veterinarian. Since she was a small child, she's felt a love of and natural connection to animals. Her first job at the age of 16 was working in the kennel at her local veterinary hospital, and as a young adult she developed a passion for helping animals while having the opportunity to work with cattle, monkeys, and zoo animals. Today, Dr. Steele is a Doctor of Veterinary Medicine and the Medical Director at Truesdell Animal Care Hospital and Clinic.

In 2010, Dr. Steele earned her Doctor of Veterinary Medicine degree from the University of Wisconsin - Madison, as well as her Master of Public Health from the University of Minnesota - Twin Cities. She also completed an emergency internship program at Wisconsin Veterinary Referral Center in Waukesha, WI.

Dr. Steele has always had a growing interest in pain management, and considers veterinary surgery as her area of expertise. Since 2010, she has worked in emergency medicine, handling more urgent and critical diseases. Dr. Steele finds fulfillment in working with her clients to keep them involved in the care and medical management of their special pets, and is eager to begin forming lasting relationships with the clients and patients at Truesdell.

Originally from Rochester, MN, Dr. Steele currently resides in the Madison area with her husband Ed, two children, and black Labrador, Luna. When she is not practicing high-quality veterinary medicine, Dr. Steele enjoys doing anything outside; hiking, swimming, and chasing her kids!

Marina Regalado

DVM

Dr. Marina Regalado is an Associate Veterinarian at Truesdell Animal Care Hospital and Clinic. She graduated from the University of Florida, with a Dual Bachelor of Science in Animal Sciences and Food Sciences & Human Nutrition in 2011. She then went on to earn her Doctorate of Veterinary Medicine from Cornell University in 2016 where she pursued a small animal and exotics concentration. Her areas of professional interest include behavioral medicine, soft tissue surgery, and pain management.

Dr. Regalado began working in the veterinary industry in 2007 as a cage cleaner, while performing in-house fecal floats. She was inspired to become a veterinarian after her love of animals (especially cats!) and a passion for science and learning new things. Ever since she was just 5 years old, she knew veterinary medicine was the field for her. Dr. Regalado says the best part of being a veterinarian is helping animals better communicate with their owners. She enjoys determining the cause for a limp or a down disposition, detecting abnormalities in a timely fashion, and working with owners to improve the lives of their pets.

Growing up in Altamonte Springs, a suburb of Orlando, she currently resides in Madison, WI with her wife Caroline, and two children, Calvin and Spencer. They also share a home with two cats, Alabama and Bagheera, along with a ball python snake, Pythagoras. When she is not practicing veterinary care, she loves to read, cross stitch, and play video games. A fun fact about Dr. Regalado is that she has a knack for memorizing movie dialogue and can recite most of the classic Disney movies line for line!

Heide Meier

Associate DVM

Dr. Heide Meier has known that she would become a veterinarian since she was very young. In the first grade, she wrote an autobiography that declared she would be an animal doctor when she grew up. Dr. Meier has always had a natural kinship with animals, and she feels that her work as a veterinarian is much more than a job. It's truly her calling!

Dr. Meier grew up in Palatine, Illinois. She began her veterinary career at the age of 15, when she signed up as a kennel worker at a local animal hospital. A year later, she became an assistant at another clinic where she continued to work throughout her undergraduate years at the University of Illinois in Champaign-Urbana, Illinois. She attended veterinary school at the University and received her DVM degree in 1993. She worked in small animal practices in Minnesota, Illinois, and Oklahoma prior to moving to Wisconsin. She was also an associate professor at Oklahoma State University's College of Veterinary Medicine.

Dr. Meier began as an Associate Veterinarian here at Truesdell Animal Care Hospital and Clinic in August of 2004. She enjoys the fast pace of her work. The most fulfilling part of her job is the relationships she has developed with clients over the years and the care she can give their pets.

Dr. Meier lives with her husband Bill, their son Christian, and her mother-in-law, Janet. Their pets are a Giant Schnauzer named Merida, an English Labrador Retriever named Tank, three rescued orange and white long-haired cats named Hans, Frans, and Tag-A-Long, and an African Grey parrot named Boo Boo.

Outside of work, Dr. Meier enjoys spending time with her family, watching her son play soccer, outdoor activities, walking her dogs, and reading the Bible.

Susan Jeffrey

Associate DVM

Dr. Susan Jeffrey's father was a pathologist and the county coroner, and her mother was a nurse. She's been exposed to the medical field since she was young. As Dr. Jeffrey grew older, she realized becoming a veterinarian was the perfect way to combine her medical interests with her adoration of animals.

Born in Pennsylvania, Dr. Jeffrey grew up in Ohio with her parents and a wide assortment of pets. She attended the College of Wooster for her undergraduate studies, and earned her veterinary degree from the University of Wisconsin-Madison. Dr. Jeffrey also holds a Master's of Science degree from the Ohio State University.

In 2013, Dr. Jeffrey and her family returned to Madison from Buffalo, New York where Dr. Jeffrey began searching for an AAHA-accredited animal hospital. Truesdell Animal Care Hospital and Clinic was the perfect fit! Dr. Jeffrey's professional interests include feline medicine, dentistry, and preventative care.

Dr. Jeffrey, her husband, and tween daughter and share their home with three cats, Daisy, Chubbs, and Ginger, as well as Simon, their French Bulldog. When she isn't spending time with her family or tending to the needs of pets around the clinic, Dr. Jeffrey is a passionate Scottish Highland dancer. She's won many awards, is a member of the British Association of Teachers of Dancing (BATD), and even performed at Disney World's Epcot Center!

Jackie Koepke

Associate DVM

Dr. Jackie Koepke joined Truesdell Animal Care Hospital and Clinic as an Associate Veterinarian in February 2017. Dr. Jackie has a gift for high-quality veterinary medicine, and has a special place in her heart for felines. Recently, Dr. Jackie also began expanding her expertise to pocket pets.

A friendly Wisconsin native, Dr. Jackie is an enthusiastic veterinary professional committed to the complete wellness of her patients. She grew up in Rosendale before attending the University of Wisconsin-Oshkosh for her Bachelor's degree in Biology. Inspired to pursue a career in the veterinary field, Dr. Jackie obtained her Doctor of Veterinary Medicine from the University of Wisconsin-Madison in 2014. Immediately following graduation, Dr. Jackie accepted her first full-time position as an Associate Veterinarian offering primary care and 24/7/365 emergency services in Ripon, Wisconsin.

After practicing excellent client service and high-quality patient care in Ripon, Dr. Jackie became a Small Animal General Practitioner and Urgent Care Clinician in Fitchburg, Wisconsin. Dr. Jackie enjoys the fast-paced hospital environment and the everyday interactions with her clients and their pets. Dr. Jackie's areas of professional interest include soft-tissue surgery and dentistry. Above all, she is a feline enthusiast who enjoys keeping cats happy and healthy while supporting the owners who love them.

Adopted is the best 'breed' Dr. Jackie has ever met. At home, she is the pet parent of two, long-haired cats, Foxie and Gardetto. One of her feline family members believes he is a dog, while the other has classic cattitude. They can't do any impressive tricks, but she loves them anyway!

Dr. Jackie embraces a healthy, active lifestyle philosophy. In her free time, she plays competitive volleyball and participates in a variety of workout programs. She also has been trying her hand at cooking and exploring new, delicious recipes.

Rachael Gortowski

Associate DVM

Dr. Rachael Gortowski is an Associate Veterinarian at Truesdell Animal Care Hospital and Clinic. She began working in the veterinary field in 2005 in the medical and behavorial department at a local shelter. Dr. Gortowski then went on to earn her Bachelors of Animal Science from the University of Illinois in 2011, and her Doctorate of Veterinary Medicine from Kansas State University in 2016. She worked extensively in swine research during her undergrad years, while also training at Plum Island Animal Disease Center during veterinary school. Dr. Gortowski also worked in mixed animal clinics in Wyoming for a year post graduation, as well as Evansville, WI. Dr. Gortowski says she loves helping animals achieve the happiest and healthiest life they can, while getting to meet the wonderful people and families on a daily basis.

Originally from Rockford, IL area, Dr. Gortowski currently resides in an old country farmhouse in Evansville with her fiance, Cody. They share a home with their two dogs, Tucker and Chance, two cats, Sebastian and Poncho, ferret, Sage, two geckos, P.​J and Callie, and approximately 30 fish! When Dr. Gortowski is not caring for animals, she enjoys writing to her pen pals, crochet, reading, running, gardening, kayaking, and camping. A fun fact about Dr. Gortowski is that she planted a 30-tree fruit orchard in her yard!

In addition to her veterinary career, Dr. Gortowski has also volunteered with Big Brothers Big Sisters, CASA, her local animal shelter, and a nursing home through Volunteer Illini Projects. Most recently, she has volunteered as the Rock County Fair veterinarian and as a speaker with 21st Century Careers.

Shauna

Hospital Manager & Certified Veterinary Technician

Having grown up around pets from a young age, Shauna has always felt a strong bond with animals. She never took for granted the unconditional love, loyalty, and happiness that pets provide; now, she gets to give something back by working as the Hospital Manager and one of Truesdell Animal Care Hospital and Clinic's Veterinary Technicians!

A Madison native, Shauna attended the University of Wisconsin at Whitewater before signing up for Madison College's Veterinary Technician program. After graduating in 2008, she started her veterinary career at a local small-animal practice, where she remained for the next four years and gained invaluable hands-on experience. When the time came to look for a larger practice with more in-house diagnostics and a larger client capacity, Shauna began searching for other clinics. She found just what she was looking for in the Truesdell Animal Care Hospital and Clinic team. She's been a Technician here since the fall of 2012 and has special interests in feline nutrition and behavior. Cats are such complex creatures, and Shauna never tires of learning about them! She's also fond of assisting the doctors in surgery. Outside of work, Shauna enjoys camping, crafting, knitting and crocheting, baking, and gardening. She planted her first vegetable garden just last year, and plans on expanding it as soon as possible. Shauna and her husband, Clint, along with their daughter, share their home with five pets: Marla, a playful mixed breed dog, Maji, a Golden Retriever, and three mischievous cats named Winston, Purrcy, and Peep.

Lindsey

Lead Certified Veterinary Technician

Lindsey is a Lead Certified Veterinary Technician with over five years of experience in the veterinary field. Working alongside the Truesdell family keeps Lindsey inspired and motivated to continue her passion for helping animals with superior care and respect. Growing up, Lindsey's first pet was a Chinchilla named Cody, but she thanks her first dog Joey for sparking her interest in animal medicine.

Rescue is Lindsey's favorite breed, and she currently has a forever friend named Marlo, who she rescued, saved and helped become a silly, loyal and confident pup. Marlo can army crawl and Lindsey swears she can even say 'mama'! In her free time, Lindsey finds pleasure in live music, traveling, camping and hiking with dog Marlo.

Stefanie

Lead Certified Veterinary Technician

Stefanie's mother works as a Veterinary Assistant and Office Manager for a mixed-animal practice, and Stefanie knew that she wanted to follow in her footsteps. In high school, she made the decision to attend technical college to study animal care. Now, Stefanie gets to live her dream as a Lead Certified Veterinary Technician here at Truesdell Animal Care Hospital and Clinic!

Stefanie grew up in Stoughton, Wisconsin with her parents and a variety of pets. During high school, she gained experience by working as a kennel assistant in the practice her mother worked for, and eventually started assisting the technicians almost daily. After receiving her Veterinary Technician's degree in college, Stefanie passed her board exam and cared for pets at her mother's practice for another year.

In early 2015, Stefanie joined the team here at Truesdell Animal Care Hospital and Clinic to expand her knowledge, develop her skills, and work alongside other compassionate animal lovers like herself. Performing dental cleanings and viewing samples under the microscope are two of her favorite parts of the job.

Stefanie lives with her boyfriend, Chris, and their two roommates. She has two cats of her own, Teddy and Marlin, as well as a horse named Elvis and a miniature donkey named Rosie. Stefanie rides Elvis in the 4-H program, and they've even won showing championships at local fairs!

Jenni

Certified Veterinary Technician

Jenni has known she wanted to work with animals since reading James Herriott's veterinary stories as a child. During high school, Jenni's mother showed her a newspaper clipping about the veterinary technician profession, and Jenni realized it was exactly what she'd been looking for!

Jenni is a Madison native and attended Madison Area Technical College to receive her Veterinary Technician's certification. She first started here at the clinic while still in school in 2001. Laboratory work is a special favorite of hers, but nothing pleases her more than swapping fun pet stories with clients!

Jenni and her husband Chris have two wonderful sons, Cullen and Cian, who are heavily involved in sports and also enjoy video games, bowling, music, camping, and fishing. The family shares their home with Derryl the cat and a hamster named Samster.

Jen

Certified Veterinary Technician

Jen is a true animal lover who was born and raised in the Chicago suburbs. Jen is a Certified Veterinary Technician who earned her certification at Bel-Rea Institute of Animal Technology in Colorado and currently has over 15 years of experience in the veterinary field.

At home, Jen is a proud pet parent of Buddy, a black lab, and two cats, Kitty and Casper. Her first pet, Pee-Wee, was a happy and healthy feline who lived to be 22 years old!

When Jen is not caring for animals at Truesdell Animal Care, she enjoys yoga, kayaking, and kicking back and watching Star Wars.

Hope

Certified Veterinary Assistant

Hope has known she wanted to work with animals since she was very young. She even recalls printing a fake veterinarian's degree and showing it off to anyone within earshot! Fortunately, Hope has been able to join the ranks of real-life veterinary professionals - she's a Certified Veterinary Assistant here at Truesdell Animal Care Hospital and Clinic.

Hope grew up in Melbourne, Florida with her parents, twin sister, and brother. It was there that her veterinary career began; she started as a kennel assistant at a local boarding facility before deciding to follow her dream of becoming a Veterinary Technician. She moved to Wisconsin for school, and knew that she wanted to continue her work in animal care during her studies. Hope signed on as a Client Services Specialist here at the hospital, where she enjoys learning something new every day from the talented and compassionate staff members around her. When she has time between her busy school and work schedules, Hope enjoys trying new foods, going fishing with her father, and spending time with her dog and three cats. Her oldest feline, Pounce, is incredibly sassy and insists on drinking water out of a glass, complete with ice cubes!

Jennifer

Certified Veterinary Technician

Bio coming soon!

Chelsea

Certified Veterinary Technician

Chelsea is a Certified Veterinary Technician with 3 years of experience in the veterinary field, but she has been working with animals for most of her life. Chelsea has had a passion for animals from a young age. From the moment she could read, she had her nose buried in encyclopedias and any animal-related book she could get her hands on! Growing up in the Chicago suburbs, Chelsea started volunteering for wildlife centers, animal shelters, and rescues when she was in elementary school, knowing from an early age that she would pursue a career in veterinary medicine. As a kid, she kept fish, turtles, and frogs and enjoyed hiking with her family dogs.

She attended Southern Illinois University and achieved her Bachelor of Science degree before moving to Madison to attend Madison College’s Veterinary Technician program. Chelsea graduated with the first hybrid class of the program in 2020 with an Associate degree before receiving her certification.

While attending SIU, Chelsea discovered her love for pocket pets when she adopted a Syrian hamster named Rosie. Over the years, Chelsea’s furry (and scaly!) family grew and she now cares for guinea pigs,  chinchillas, rats, a hedgehog, a Honduran milksnake, aquariums, and dogs, named Tux & Lily, with her husband Steven.

Chelsea’s special interests include companion animal nutrition and exotic animal care. She spends most of her free time hanging out with her “personal zoo,” playing violin, hiking & rock climbing at Devil’s lake, and snowboarding.

Christine

Certified Veterinary Technician

Bio coming soon!

Jessi

Certified Veterinary Technician

Bio coming soon!

Megan

Certified Veterinary Technician

Bio coming soon!

Molly

Inventory Manager

Molly grew up on a farm in rural Minnesota, where a love of animals was instilled in her from an early age. For as long as she can remember, she's wanted to enhance the lives of animals and expand her own knowledge of animal medicine.

Molly has worked in various veterinary clinics and animal shelters, and also completed a 12-week internship at a zoo. Since moving to this area, she had always heard about Truesdell Animal Care Hospital and Clinic's stellar reputation; in the summer of 2014, she was able to join the team as a Client Services Specialist! In 2021, Molly became our Inventory Manager. She's thrilled to be able to work alongside other animal lovers all day long, and is particularly passionate about educating clients on medical and behavioral topics.

At home, Molly keeps several pets of her own. Fern and Penny are rescued Chihuahuas; Ruthie is a playful German wirehair pointer; and bearded dragon Irwin loves blueberries and sunshine.

In her time away from the clinic, Molly loves working with exotic animals, traveling, being outdoors, and spending time with family and friends.

Megan

Client Services Specialist

The first time she walked into Truesdell Animal Care Hospital and Clinic, Megan was struck by the friendly atmosphere and sense of positivity. She knew right away that she wanted to work here! Now, Megan serves the pets and animal owners of Madison daily as a Client Services Specialist.

When Megan started looking for a new career, she knew she would love a position that could satisfy her adoration of animals. After doing some research online, she discovered an opening here at the hospital. She jumped at the chance to start her animal-care career and hasn't looked back since. Megan's favorite part of the job is interacting closely with pets and their owners every day, and she's also very proud of the clinic's kitten-fostering program. Megan's parents live in Janesville, where she grew up, and Megan enjoys visiting with them often in her spare time. She also likes playing and watching sports, seeing movies, trying out new restaurants around town, and spending time with her large Goldendoodle, Marley, who brightens Megan's mood every single day.

Sarah

Veterinary Assistant

Bio coming soon!

Naomi

Client Services Specialist

After working at her local humane society all through high school, Naomi knew that she wanted to attend UW Madison for the Veterinary Medicine Program and continue working in animal care in the process. Before she began her work towards an Animal Sciences degree at Madison, Naomi held a kennel assistant position, followed by a veterinary assistant position where she was consistently learning all the angles of veterinary medicine.

As a Client Service Specialist here at Truesdell, Naomi enjoys working directly with pet parents to ensure the best care for their furry family members. She is especially passionate about educating owners of the importance of preventative care for their animals and works hard to apply her education to her conversations with clients.

In the little free-time Naomi gets with her busy schedule, she enjoys spending time with her spunky kitten Marty, has fun cooking and discovering new recipes, and loves traveling when she gets the chance.

Bethany

Client Services Specialist

Bethany has loved animals from a young age and grew up with a Calico cat named Poochie and two Golden Retrievers, Ginger and Jack. She grew up at a summer camp that had its own nature center which included all kinds of animals from owls and turtles to snakes, birds and even tarantulas! Growing up with nature as her backyard fueled her love of animals even more and she landed her first job at a veterinary clinic in her hometown of Dodgeville, WI.

For the past 6 years, Bethany has been a Client Service Coordinator for another vet clinic but when she learned about Truesdell Animal Care, she jumped at the first chance to work there as a Client Services Specialist! It was the best decision, and she is so excited to work with a dedicated team who are passionate about animals! She has worked in human and animal health care for the past 16 years ranging from medical records to birth certificates in a maternity ward and even worked for the DNR at a State Park for 14 summers.

Bethany and her husband Ian have two wonderful children, Naima and Xavian, and share their home with 3 cuddly cats, Turbo the Tuxedo, Autumn the Tabby and Ziva the Torti. During her free time, she enjoys spending time with her kids, camping and spending time outdoors, music, traveling, home DIY projects, cooking and grilling out any chance she gets.

Aubree

Client Services Specialist

Bio coming soon!

Join the Truesdell Animal Care Hospital and Clinic Family Today!

Just minutes from downtown Madison, Truesdell Animal Care Hospital and Clinic is located 5 miles from city center off of US-51.

Phone: 608.244.2555

Email: reception@trueanimalcare.com

  • Monday: 7:30 AM - 6:00 PM
  • Tuesday: 7:30 AM - 6:00 PM
  • Wednesday: 7:30 AM - 6:00 PM
  • Thursday: 7:30 AM - 6:00 PM
  • Friday: 7:30 AM - 5:30 PM
  • Saturday: 8:00 AM - 12:00 PM
  • Sunday: Closed